Our Services
TELEPHONY SERVICES
- Calls answered using a pre-agreed script.
- Phone lines fully white labelled
- 95% of incoming calls answered within 20 seconds.
- All calls recorded and audited.
- Detailed call statistics provided.
- Bespoke reports available.
DATA INTEGRATION
Our mission is quick claims handling and
returning clients to their pre-accident
status with ease. Live data integration with
the broker allows us to create new claim
files almost instantly, significantly
reducing customer call time.
- Complete client data improves query resolution.
- Enhancing the broker's claims department experience.
INTERVENTION SERVICES
We offer comprehensive intervention services to
minimize fault claim costs
- UK repair service at competitive rates.
- Personal injury intervention.
- Reduced cost rehabilitation.
- Fixed-rate replacement vehicles.
REPAIR
Vehicle inspections within 48 hours of FNOL and guaranteed repairs within industry standards. Credit based repairs are available through an approved nationwide repair network for cars, moterbikes, commericals vechicles and taxis.
MANAGEMENT INFORMATION
We provide brokers with bespoke management information, which can include, but is not limited to
- Claims stats (total claims/claim type)
- Services provided analysis.
- Yearly comparisons
- Customer complaints details.
- Call statistics.
- Credit hires by vehicle type.
- Insurer comparison for claims reporting.
CREDIT HIRE
At FNOL, we determine policyholder eligibility for
replacement credit-hire vehicles.
- Contacting clients within 1 hour of claim receipt.
- Vehicle delivered within 24 hours
- Liability enquiries made before placing clients in vehicles
- Like for like replacement credit hire vehicles.
PERSONAL INJURY
We are able to provide assistance for injuries suffered by both the driver and the passenger due to the accident.
INSURER RELATIONS
We work closely with insurer partners to align claims processes:
- All claims reported to the insurer at the point of FNOL.
- Bespoke reporting available to ensure claims data is aligned.
User Review
A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise
Communication
A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise